TOC | Introduction | OEIS-1 | OEIS-2 | OEIS-3 | OEIS-4 | OEIS-5 | OEIS-6 | OEIS-7 | OEIS-8 | OEIS-9 | OEIS-10 | OEIS-11
This course concentrates on the theory and practice of organizational and end-user information systems implementation where OEIS tools are to be integrated into the work environment. Following standard project methodology, this course investigates implementation and evaluation issues building on skills learned in OEIS 1, 2, and 3. In addition to the study of integration of hardware/software into the work environment, attention will be given to various organizational development factors such as applying planned change strategies (including addressing resistance to change) and human factors such as workplace ergonomics. Additional emphasis will be placed on evaluating results. Prerequisites: OEIS 1, 2, and 3.
Upon completion of this course, students should be able to:
This course is ideally an extension of OEIS-3. The results from OEIS-3 could become the input for this course, whether case studies or field-based projects are used. A case study or field-based project would require client interaction (simulated in the instance of a case) and preparation of a development and implementation plan. The development of training materials could also be part of course work. Ideally, students would orally defend any written plan they develop. Study teams and team methods would be appropriate, as both learning and project completion methods. Enriching the classroom environment could be guest speakers involved in the implementation and evaluation of new systems, and visits to selected business sites where change recently took place. A computer simulation such as GamePlan is recommended (see the resources section).
1. Planned Organizational Change (20%) Skill level 2
Material covered: Leavitt's Systems Model of Change; Lewin's Three Phases of Change; Rogers' Diffusion of Innovation Theory; Coates' OTA model of technological change; reasons for employees resistance to change; reasons for organizational resistance to change
2. Planning for Implementation (50%) Skill level 2
Material covered: Application of project methodology; physical and systems conversion plans; office and workspace ergonomics; developing and testing implementation plans, including training; pilot installations; security measures; implementation of end-user training; requests for proposals; documentation.
3. Evaluation Plans (30%) Skill levels 1 and 2
Material covered: Determining who should evaluate, what to evaluate, and when to evaluate; developing and using evaluation methods; report formats; modifying systems; matching outcomes to identified objectives
Amadio William. (1993). Systems development: A practical approach. Santa Cruz, CA: Mitchell Publishing, Inc.
Dalziel, M., & Schoonover, S. C. (1988). Changing ways: A practical tool for implementing change within organizations. New York: AMACOM (a division of American Management Association).
Hershey, G., Kizzler, D., Levy, J. D., Miller, R. A., & Wohl, A. (1992). Planning and implementing end-user information systems. Cincinnati, OH: South-Western Publishing Co. (OSRA endorsed text).
N. Dean Meyer and Associates Inc. (1988). GamePlan: Managing organizational adoption of new information tools Ridgefield, CT: N. Dean Meyer and Associates. (computer simulation).
Regan, E. A., & O'Connor, B. N. (1994). End-user information systems: Perspectives for managers and information systems professionals. New York: Prentice Hall/Macmillan Publishing Co.
Rogers, E. M. (1995). Diffusion of Innovations(4th ed.). New York: Macmillan.
Wohl, A., & Hunt, C. S. (1991). Managing integrated business systems: A case approach. Cincinnati: South- Western Publishing Co.
TOC | Introduction | OEIS-1 | OEIS-2 | OEIS-3 | OEIS-4 | OEIS-5 | OEIS-6 | OEIS-7 | OEIS-8 | OEIS-9 | OEIS-10 | OEIS-11
The OSRA Curriculum Revision Group
page design by Preston
Lathrop
last revised: December 23, 1996
